FAQs

Your Questions, Answered.

If you have any other questions please do email us at hello@communityplayhouse.co.uk

Our Holiday Clubs host children from Reception age to Year 6.
You can attend our club no matter which school you attend!
We run during the school holidays from 9am - 5pm.
The club is based in and around E20 by the Copperbox Arena. More detailed details are on the individual holiday club bookings pages.
- Nearest stations: Hackney Wick or Stratford International
- 388/241 bus stops at the top of the road
Full days only - but we do offer the option to select single days, as we know not everyone needs a full week.

Please send a packed lunch with an afternoon snack, and water bottle - we provide fruit and extra water.
We are nut free!
We cater to all dietary requirements when cooking or baking and it's a nut free space.
Children can bring their own snacks - it's generally good for the afternoon.

Sports, cooking, arts & crafts, trips, team games, freeplay!
We offer both! Children can choose their activities during freeplay and we have a timetable during some points of the day.
We go on local trips depending on what's on in the area and we also travel to museums via public transport. We usually get the bus as its more practical with children, but if time, distance and weather allows, we walk!
We always have the appropriate amount of children per adult for their age group.
Children are grouped by age unless it's an activity where the older children are supporting.
Always! We like for the children to be comfortable - we also encourage to join friendship groups especially with activities.

All staff are DBS checked and safeguarding trained.
Our ratio is 1:8 - there is usually at least one qualified teacher present.
Yes we do and always have first aid kits and at least one first aider on day trips.
Our intake form when you book a holiday club will ask you to fill in your consent for ‘consent to treatment’ (use of plasters, administration of first aid).
We have four staff members on each trip to ensure all needs and safety met. We carry out a prior risk assessment as well.

All staff have worked in schools and after school clubs for 3+ years, some are also SEND trained.
We can accommodate children who don't have extreme complex needs on the days where we have minimum of 2 SEND staff in. We can discuss this on email or over the phone if you prefer.
hello@communityplayhouse.co.uk
Via the intake form on the holiday club booking page form, we are more than happy to follow up with a phone call if required.
Yes we can, two members of staff are fully trained.
We give you a courtesy call first to notify you and monitor your child.

Mobile phones*, toys, valuables, money (unless it's a trip day and you will be advised in advance if they need to bring any).

*Children are not to bring in mobile phones unless they are home alone, their phone will be kept in a safe place until the end of the day.
That's ok, we never force a child to do an activity we always offer an alternative
No refunds - however you can change your days around with minimum of 2 days notice.
Please email us at hello@communityplayhouse.co.uk to discuss initially.
If we need to cancel you will get a full refund
We use photos and videos on our social media platforms, websites and flyers.
On the intake form you can consent/not consent to your child’s image being captured - we are very mindful of all of the various reasons people choose not to share their children’s images publicly and respect this.

You book via the bookings pages by selecting which club you would like - you will fill in one of our intake forms.
You can book last minute if there is space online - please do email or call as we may be able to accommodate if our ratios allow.
£25 per day - 9am - 3:30pm. Additional £10 until 5pm.
Price includes snacks and some trips
Payment is made via the website and you will receive confirmation once your payment has gone through.
We offer sibling discount at 15% and 20% for low income families. We don't accept any voucher schemes.
After you have filled in the form, when you have added the holiday club to your cart, click on book now and add another holiday club + form.
Add SIBLING15 in the coupon code box at checkout to receive your discount.
Any questions email hello@communityplayhouse.co.uk

Drop off at 9am, parents to wait outside and the same with collection from 5pm.
Carers and parents are to notify staff in advance if collection arrangements change.
If you are collecting your child early please try where possible to notify us in advance, in case we are out at a local playground.
Please contact the main phone number asap and inform holiday club staff: 07481 415519.
You can contact via, whatsapp, phone or email.
hello@communityplayhouse.co.uk
07481 415519
Yes we will and if you are concerned about anything prior which we need to keep an eye on please do let us know.